Friday, January 15, 2010 I went through the drive through at Hardee's in Hampton, Iowa. I had already ate supper so I decided to take home something for my husband. I placed my order and headed for home. When he opened the bag an item was missing. I live 15 miles from Hampton so going back to get the missing item was not something I would do at 7:00 p.m. on a snowy evening with slick roads.
I wasn't upset because I know how these things can happen. I simply called and talked to the manager Paulette and explained the situation. She was so pleasant and told me they would honor the missing item and to come in to get it when I was in town the next time. I knew she would do that because she is a great manager and we live in Franklin County in Iowa "where everybody knows your name". I am proud to be from Franklin County, small town businesses with a smile.
Next time you are in Hampton, Iowa stop in Hardee's and tell them how good of a job they do. We all need a smile and encouragement. I support our local businesses. By spending my money in Franklin County our tax dollars stay here.
Hats off to you Paulette for being a great manager of Hardee's!
